Your Point of Contact person will receive an email from either the RMO (Resource Management Office) or a PM within Nutanix (varies slightly be region). This email lays out the engagement and will contain an offered rate based on the work to be done and the negotiated rate cards. Please note that our installation rates are inclusive of travel and expenses unless otherwise noted in a SOW. Do not book travel or make any other arrangements until you receive the final acceptance from the responsible party within Nutanix (RMO or PM). For any questions around an engagement, please contact either the RMO (mailto:rmo_scheduling@nutanix.com?subject=We have a question ...)(all of Americas) or the PM for the project (all other regions).

As a Nutanix sub-contractor you will be representing Nutanix and will appear to the customer as a Nutanix employee. You should be wearing a Nutanix shirt and you can get them from our Nutanix store.(https://store.nutanix.com) We suggest these shirts for Men and Women. You can of course choose anything else from the store as desired. You will be issued a Nutanix email address and any communications to the customer about the engagement should be made using your Nutanix email address. ​ If you do not have one before you go on an engagement, have your Nutanix Point of Contact person request one from the Partner Services team. ​ Once you have been assigned a Nutanix email address you will receive an email from your POC with the initial password. You will also receive further instructions on how to get access to your Nutanix email Inbox.

Typically we expect our partners to provide project management support for their engagements. ​ Watch the "Performing Services as a Nutanix Sub-Contractor"(https://video.wixstatic.com/video/b05c69_34f201222c0c4da381390a7c4bddfa34/1080p/mp4/file.mp4) video - it explains how you and your consultants should act in front of the customer. Get a Nutanix email address as outlined above. ​ In addition, please go through the PM Onboarding PPT and schedule a call with the RMO (Resource Management Office) if you have any questions. When you are managing an engagement and run into any problems onsite, please use this form (https://www.surveymonkey.com/r/ServicesPartnerAlert)to report any issues.​

Once the work has been signed off by the customer, you can submit your invoice. Make sure to include your PO number that you received from us. Also make sure that your payment terms correspond to the term indicated in your sub-contracting agreement (default 45 days). Submit the invoice to one of the following email addresses depending on your region: • invoices@nutanix.com (Americas - US, Canada, Latin America) • intl_invoices@nutanix.com (All countries other than Americas and India) • finance_india@nutanix.com (India) Note that you will not receive a confirmation email from Accounts Payable unless specifically requested. You will be paid according to your payment terms based on the date of the invoice. For any questions around invoicing, please send an email to invoices@nutanix.com.

When you achieve Nutanix certifications you will be issued with electronic badges. You may use these to advertise the fact that you are certified on all media (signatures, business cards, etc.) When you sign up with the NPN you will have access to the Nutanix Services Delivery Kits. You may use these to perform your own services and are expected to use them and the deliverables contained therein when you perform services for us. The materials are updated regularly but are provided AS IS. You assume any and all liabilities when you use them.